GENERAL CONDITIONS OF SALE
The offer and sale of products made on the fabbrica studio roma website are governed by these General Conditions of Sale. For any other legal information,
consult the sections: Privacy Policy, Right of Withdrawal. The Customer is required, before submitting his purchase order, to carefully read these general conditions
of sale. The submission of the purchase order implies full knowledge and express acceptance of both the aforementioned general conditions of sale and what is indicated in the Form
of order. Once the online purchase procedure has been completed, the Customer is required to print and keep these general conditions of sale and the relative order form,
already viewed and accepted.
1. SUBJECT
1.1 These General Conditions of Sale concern the sale of products made online via the electronic commerce service on the website fabbrica studio roma.
1.2 fabbrica studio roma will carry out shipments in Italy (including the Republic of San Marino and the Vatican) and abroad. The selling price - also for foreign sales -
it will always be indicated in EURO. The price of the shipment may vary in case of shipments to foreign countries also for shipments to the EUROZONE.
2. SUBJECTS
2.1 The products are sold directly by fabbrica studio roma, with registered office in XXXXXXXXXXXXXXXXXXX Italy, Company Register number, VAT XXXXXXXX.
For any request for information, you can contact the Seller by email at the following address: XXXXXXXXXXXXXX
2.2 These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on the site and do not, however, govern
the provision of services or the sale of products by subjects other than the Seller who are present on the site through links, banners or other hypertext links.
Before placing orders and purchasing products and services from parties other than the Seller, we suggest checking their conditions of sale, because the Seller
is not responsible for the provision of services by third parties other than the Seller.
2.3 The products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format with the simultaneous acceptance of
these General Conditions of Sale.
2.4 The product offers on the site are aimed at adult customers. If the Customer is under the age of 18, in order to purchase on the site, he must first have the consent of one of the
his parents or a legal guardian. By placing an order through this Site, the Customer guarantees that he is of legal age (18 years) and has the legal capacity to
enter into binding contracts.
2.5 The Customer is prohibited from entering false, and/or invented, and/or fictitious names in the online order procedure and in further communications. The Seller reserves the right to
legally prosecute any violation and abuse, in the interest and for the protection of all consumers.
2.6 By accepting these Conditions of Sale, the Customer also exempts the Seller from any liability deriving from the issue of incorrect tax documents due to errors
relating to the data provided by the Customer when entering the online order, the Customer himself being solely responsible for their correct entry.
3. SALE THROUGH ELECTRONIC COMMERCE SERVICE
3.1 By online sales contract we mean the distance contract for the sale of movable goods (hereinafter Products) stipulated between the Customer and fabbrica studio roma,_cc781905-5cde-3194-bb3b- 136bad5cf58d_
as Seller, as part of an electronic commerce service organized by the Seller who, for this purpose, uses the remote communication technology called
Internet.
3.2 To conclude the purchase contract for one or more Products, the Customer must complete the order form in electronic format (hereinafter Order) and send it to
Vendor through the Internet following the relative instructions.
3.3 The Order contains: - a reference to these General Conditions of Sale, containing the methods and times for returning the Products purchased and the conditions for
the exercise of the right of withdrawal by the Customer; - information and/or images of each Product and its price; - the means of payment that the Customer may use; -
the methods of delivery of the Products purchased and the related shipping and delivery costs;
3.4 Although fabbrica studio roma constantly adopts measures aimed at ensuring that the photographs shown on the site are faithful reproductions of the original products, including
the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics e
of the color resolution characteristics of the computer used by the Customer. Consequently, the Seller will not be liable for any
inadequacy of the graphical representations of products shown on the site if due to the aforementioned technical reasons, since such representations have merely
illustrative function.
3.5 Before concluding the contract, the Customer will be asked to confirm that he has read the General Conditions of Sale including the Information on the right of withdrawal e
of the processing of personal data.
3.6 The contract is concluded when the Seller receives the Order Form from the Customer via the Internet, after verifying the correctness of the data relating to the order.
3.7 The language available to conclude the contract with the Seller is the one chosen by the Customer, in any case the applicable law is Italian.
3.8 Once the contract is concluded, the Seller will take charge of the Customer's Order for its fulfillment.
4. ORDER EXECUTION
4.1 By submitting the Order via the Internet, the Customer unconditionally accepts and undertakes to observe, in relations with the Seller, these Conditions
General Sales. All orders are shipped within 2 business days of receiving payment.
4.2 Once the contract is concluded, the Seller will send the Customer, by e-mail, an Order Confirmation, containing a summary of the information already contained
in the Order described in paragraphs 3.3, 3.4 and 3.5. 4.3 The Seller retains the possibility, before sending the Order Confirmation, to request by e-mail o
on the telephone by the indicated Customer, further information with reference to the Order to be sent via the Internet.
4.4 The Seller may not process the Customer's purchase orders which do not give sufficient guarantees of solvency or which are incomplete or incorrect or in case
unavailability of products. In these cases, the Seller will inform the Customer by e-mail that the contract has not been concluded and that the Seller has not given
following the Customer's Order specifying the reasons. In this case, the sum previously committed to the Customer's means of payment will be released.
4.5 If the products presented on the site are no longer available or on sale after the Order has been sent, it will be the Seller's responsibility to notify the Customer promptly
and in any case within thirty (2) working days starting from the day following the one in which you have sent your order to the Seller, the possible unavailability of the Products
ordered. In this case, the sum previously charged to the Customer's means of payment will be refunded.
4.6 Each sale made by the Seller through the online sales service may concern one or more products, with no quantity limit for each item.
4.7 The Seller reserves the right to refuse orders from a Customer with whom there is an ongoing legal dispute relating to a previous order. This applies
equally to all cases in which the Seller deems the Customer unsuitable, including, by way of example, the case of previous violations of the terms of the contract per
the online purchase on the site or for any other legitimate reason, especially if the Customer has been involved in fraudulent activities of any kind.
5. SALES PRICES
5.1 Unless otherwise indicated in writing, all the prices of the Products and the shipping and delivery costs indicated on the site and in the Order are to be considered VAT included and expressed in Euros. The validity of the prices indicated is always and only that indicated by the Site at the time of transmission of the Order via the Internet. The prices of the Products and the shipping and delivery costs may vary without notice. The Customer must therefore ascertain the final sale price before submitting the relative Order.
5.2 All Products are shipped directly from Italy. The prices of the Products and the shipping and delivery costs indicated on the site and in the Order, unless specified
otherwise, they are to be considered not inclusive of any costs associated with customs duties and related taxes if the shipment takes place in non-EU countries or in countries where
current legislation provides for import charges.
5.3 These costs are therefore charged to the Customer and must be paid directly upon delivery of the Products, according to the indications specified in the Confirmation
of the Order.
6. METHOD OF PAYMENT
For the payment of the price of the Products and the relative shipping and delivery costs, you can follow one of the methods indicated in the order form of the site which are
summarized.
6.1 Payment by credit card and prepaid card.
6.1.1 For online orders on the site, the Seller accepts both credit card and prepaid card payments without any additional charge on the cost of the Product and shipping.
It is understood that the Customer must be the holder of a valid credit card when ordering the Products purchased online and that the name shown on the
credit card must be the same as indicated on the billing information. In the absence of these conditions, it will not be possible to proceed with the order.
6.1.2 At the time of online purchase, together with the Order Confirmation, the amount relating to the Order will be charged to the Customer's credit card. The amount
therefore, the Customer's credit card will actually be charged at the time the Order is sent to the Seller. 6.1.3 If, upon receipt of the package containing i
Products ordered, for any reason, the Customer intends to exercise the right of withdrawal, no later than 48 hours from the arrival of the package by requesting the form da by email
fill in, following the payment of the Products purchased online, the Seller will give the task of crediting the amount to be refunded directly to the credit card
previously used for payment.
6.2 At no time during the purchase procedure is the Seller able to know the information relating to the credit card (for example, the credit card number o
the date of its expiry), transmitted via connection protected by an encrypted protocol directly to the site of the entity that manages the electronic payment. No archive
Seller's computer will keep such data.
6.3 Under no circumstances can the Seller therefore be held responsible for any fraudulent or illegal use of credit and prepaid cards by third parties.
7. SHIPPING AND DELIVERY OF PRODUCTS
7.1 Each shipment contains: - the Products/o ordered; - the relative transport document/accompanying invoice; - any accompanying documentation required according to
Country of dispatch - any information and marketing material.
7.2 The delivery of the Products purchased through the Seller's Website can take place by courier to the customer's home. All shipments are made by courier
express GLS or DHL depending on the location.
7.3 The purchased products will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order. For additional cost information,
delivery times and methods and countries served, the Seller refers to the Shipping section.
7.3.1 Upon receipt of the goods at home, the Customer is required to verify the integrity of the packages at the time of delivery by the courier. In case of
anomalies, the Customer must have the same detected and noted down exactly by the courier and reject the delivery. Otherwise, the possibility of asserting one's rights in
purpose.
8. RIGHT OF WITHDRAWAL
8.1 Only if the Customer who stipulates the contract is a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to the
entrepreneurial or professional event carried out), will have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within
the term fourteen (14) calendar days, starting from the day of receipt of the products purchased on the site.
8.2 To exercise the right of withdrawal, the Customer must send an e-mail to the address within 14 calendar days from the day of receipt of the Products
XXXXXXXXXX specifying the Order number and the article/s code(s) for which it intends to exercise the right of withdrawal. Alternatively, fill in the Returns and Refunds form below
at the bottom of the shop home page.
8.3 After receiving the e-mail referred to in the previous article, the Customer will receive all the instructions for returning the Product(s).
8.4 The right of withdrawal is subject to the following conditions: - the returned Products must be returned in their entirety and not on parts or components of them even in the case of kits;
- the returned Products must not have been used, worn, washed or damaged; - the returned Products must be returned in their original undamaged packaging;
- the returned Products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept Products of the same Order returned and shipped in moments
various;
- the returned Products must be delivered to the courier within fourteen (14) days from the date on which you received the products;
- in the event that the Seller, against the purchase of a specific package of Products, offers the possibility of purchasing them at a lower price than that
practiced by purchasing them individually (e.g. 5x4, 3x2 etc.), the right of withdrawal can also be exercised by returning only some of the products purchased:
in this hypothesis the price will be recalculated taking as reference the price normally charged for the purchase of the single product. In all other cases
(e.g. combined sales, prize operations, etc. etc.) the right of withdrawal can only be exercised with the return of all the Products purchased,
therefore excluding the partial refund.
8.6 In the event of a return, the shipping costs are charged to the Customer.
8.7 The Seller also undertakes to bear the initial shipping costs of the Products exclusively in the event of damage to the same due to transport or errors in shipping
by the Seller himself. Only in these cases, the Seller will also refund the amount that the Customer paid for shipping costs. The Seller will send
an express courier for the collection of the Product at the address indicated by the Customer.
8.8 For the return, the Customer must only use the Courier indicated by the Seller in the return instructions: in this way the Customer will not have to
personally the payment of the expenses charged to him for returning the purchased products because this payment will be made, on his behalf, directly by the Seller.
Subsequently, the Seller, with the exception of the provisions of point 8.7 above and for cases of return due to product defect, will withhold from the refund to the Customer
due the sum described in paragraph 8.6 of this page. Furthermore, from the time of delivery of the purchased products to the shipper indicated by the Seller in the form
of online returns, the Seller releases the Customer from any liability in the event of loss or damage to the products during transport.
8.9 In the event of exercising the right of withdrawal without complying with the methods indicated above (e.g. beyond the 14 days established by law, or without having followed the instructions
for the return), the Seller will send the purchased Products back to the Customer, also charging him for the additional shipping costs.
8.10 The right of withdrawal cannot be applied in the case of customized products at the explicit request of the Customer when placing the Order.
8.11 Upon receipt of the goods in the warehouse and checking the status of the same, the seller will issue the refund of the transaction by means of an automatic procedure. The re-credit
of the amount due will be made to the same account as the initial payment. Indicative crediting time 2-3 working days. The seller is not responsible for i
times for re-crediting the amount which depend on the credit institution to which the account is connected.
8.12 Returns for products purchased outside the Italian territory
The customer will have to ship the product at his own expense. The seller refunds the amount of the purchased product excluding all shipping costs.
9. WARRANTY OF NON-CONFORMING PRODUCTS
9.1 The Seller is responsible for any defect of the products offered on the site, including the non-conformity of the articles to the products ordered, pursuant to the provisions
by the Italian legislation.
9.2 If the Customer has stipulated the contract as a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to the activity
entrepreneurial or professional event carried out), this guarantee is valid provided that both conditions indicated below are met:
a) the defect occurs within 24 months from the date of delivery of the products;
b) the Customer submits a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter;
c) the return procedure is correctly followed.
9.3 In particular, in the event of non-compliance, the Customer who has entered into the contract as a Consumer will be entitled, at the choice of the Seller, to obtain the
restoration of conformity of products without charge, by repair or replacement, or to obtain an appropriate price reduction or resolution of
contract relating to the disputed goods and the consequent refund of the price.
9.4 All return costs for defective products will be borne by the Seller.
10. CONTACTS
For any request for information or for any returns, you can contact us at the following Email address: XXXXXXXXXXXX
11. CUSTOMER COMMUNICATIONS
The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and in any case any documentation
on the operations performed, referring to the purchase of the Products, will be sent to the e-mail address indicated at the time of registration, with the possibility of
download the information on a durable medium in the ways and within the limits established by the Site.
12. PRIVACY
Information relating to data processing is available in the Privacy Policy section.
13. APPLICABLE LAW, DISPUTE SETTLEMENT AND JURISDICTION
13.1 These General Conditions of Sale are governed by Italian law and will be interpreted on the basis of it, without prejudice to any other prevailing mandatory rule
of the country of habitual residence of the Client. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to the law
and any disputes inherent and/or consequent to the same must be resolved exclusively by the Italian jurisdictional authority. In particular, if the
Customer qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the law
applicable or, at the choice of the consumer in the event of action taken by the consumer himself, by the Court of Rome. If the Client instead acts in the exercise of his own
entrepreneurial, commercial, artisanal or professional activity, the parties consensually establish the exclusive jurisdiction of the Court of Rome.
14. MODIFICATION AND UPDATE
The Seller may make changes or amendments to these General Terms and Conditions of Sale at any time. Therefore, the Customer will be required to accept
exclusively the General Conditions of Sale in force at the time of the relative purchase. The new General Conditions of Sale will be effective from the date of publication
on the Site and in relation to purchase orders submitted after that date.